A consulting mission cannot be improvised and must be the subject of intense reflection bringing together around the same table the company’s managers and consultants.
The first stage is a phase of strategic analysis that engages the company in the medium or even the long term in terms of its competitiveness and its development: then the formulation of realistic competitive strategies, the implementation of concrete actions and effective professional behaviors will take over.
A 5-STEP METHODOLOGY
This process was developed by Jean BARBEAU, former partner of ARTHUR ANDERSEN Consulting.
THEY HAVE TRUSTED US
FIAT SWITZERLAND – Geneva
Mission: To evaluate the satisfaction rate of the customers with the after-sales service in French-speaking area of Switzerland
- development of the methodology: questionnaire, file, phoning, scale of evaluation, interpretation and communication of the results to the concerned employees SAV (service after sale).
- training actions with the SAV.
ADAM SMITH INTERNATIONAL – London – GREAT BRITAIN
Mission: To identify and evaluate the performance of agriculture value chains (coffee, corn, onions, palm oil) that can lead themselves to sustainable development in the East (KIVU provinces) of the Democratic Republic of Congo
MINISTRY OF TOURISM – Libreville – GABON
Mission: To list and evaluate places, areas that lead themselves to tourism development in the south-east of Gabon.
SOPROCOPIV – Butembo – DEMOCRATIC REPUBLIC OF CONGO
Mission: To implement a UTZ and ORGANIC certification process involving 7800 coffee growers. 3720
coffee growers certified 1 year later.